Return Policy

Thank you for shopping at Brand Discount Store. Our online shop guarantees that our products will satisfy your needs as we have independent designers, high-quality materials, reliable production factories, and, a responsible QA team, which inspects all products before packaging.

If you are not entirely satisfied with your purchase, it is easy to return it and receive a refund. Please contact us at service@fly-kicks.com, we will try our best to meet your request.

Return Policy

-All purchases (except swimwear, underwear, panties, bags, and accessories) can be returned within 14 days after you have received the last package of your order.

-Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.

-The Buyer is responsible for the return shipping fee.

Items that do not meet these criteria will not be considered for return.

Purchase not eligible for return

-Clearance sale items are not eligible for return.

-Swimwear, underwear, and panties cannot be returned or exchanged.

-Swimwear can only be returned if it is defective/damaged or is a wrong delivery.

-You must email us a picture showing the problem/defect after submitting the return request online.


-Any addresses on the parcel are not the return address, pls must contact the customer service team to provide you with a correct return address

Fast refund: We will issue a refund to your original payment method within a week.

Kind reminder: Return packages should be authorized. Any return request not authorized by customer service will not be honored.

Order cancellation

Your order shall be fully refunded if it is canceled within 24 hours of your purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of the purchase but before the shipment, a 15% cancellation fee shall be applied. We will NOT accept an order cancellation request if the order has already been shipped.

Contact us

If you have further questions/issues, please contact us at service@fly-kicks.com.

DELIVERY&SHIPPING

Standard Delivery 

Orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item, and thus please choose an address that someone is available to receive the package during business hours. 

• Do you ship internationally?

Yes, we do offer worldwide shipping! 

• How long does shipping normally take?

1. Processing Time Normally 5-9 Business Days
2. Shipping Time
   For US orders : 
   Standard Shipping: 7-10 business days 
   
   
   For non-US orders : 
   Standard Shipping: about 10-15 business days
3. Receiving Time=Processing Time+Shipping Time
4. Standard Shipping fee:

   Order over $129---Free shipping

   Order $0-$78.99---Shipping fee $7.99

   Order $79-$128.99---Shipping fee $9.99

   (It is applicable only to orders with total value after discount)
   
   Due to the global impact of COVID-19, online delivery express services in some countries and regions have experienced delays in timeliness. The time for the order to be delivered to you will be different from the estimated time by 15-30 days.
   
   Due to the long Chinese New Year holiday, both production and shipping will be delayed. For orders between January 26th and February 6th, there will be some delays, hope it can be understood! Happy Chinese New Year!
   
   Due to the shortage of logistics channels in some countries and regions, logistics companies charge higher logistics costs in these countries. The logistics costs in these countries are as follows: (higher logistics costs countries: Guatemala, Lebanon, Colombia, Andorra, Morocco, Azerbaijan, Bermuda, Bahrain, Kazakhstan, Argentina, Monaco, South Africa, Jordan, Egypt, Armenia, Macedonia, the Former Yugoslav Republic of, Qatar, Gibraltar, Tunisia, Chile, Montenegro, New Caledonia, Uruguay, Peru, Serbia, Brazil, Moldova, Albania)

   Order over $129---Free shipping

   Order $0-$78.99---Shipping fee $16.99

   Order $79-$128.99---Shipping fee $21.99

   (It is applicable only to orders with total value after discount)
   
   
   *Unfortunately, we cannot ship to the following countries/regions:

   India, Brazil, Thailand, Dominica, French Polynesia, French Guiana, Maldives, Panama, Ecuador, Guadeloupe, Martinique, Reunion, Iraq, Palau, Turks and Caicos Islands, Seychelles, Mozambique, Mauritius, Trinidad and Tobago, Zambia, Cote d'Ivoire

Delivery time is not guaranteed for Standard Shipping and thus we would suggest Expedited Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery. 

Import taxes and duties:
Except for the United States, some countries/regions have already charged a 10% tax at checkout, and the courier company will no longer charge customers. (Such as UK and EU 27 countries: Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Sweden, and Estonia) Except for the above countries, if others need to pay import taxes, customs duties and related customs fees for imports. These fees (if applicable) are determined and collected by the customs of the destination country. For more detailed information on charges, please contact your local customs directly.

• How can I get my track&trace code?

Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, the carrier's tracking information may only be available in 1-2 business days after the order is shipped. 

• Will my package be delivered to my house or to the post office for me to pick it up?

Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities/areas/countries, though this is rare. 

• When will you ship my order?

Orders placed using our standard shipping will be processed within 3 business days. 

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations. 

• How do I track my order?

For worldwide common tracking tool: www.17track.net

• Why do I have to pay the standard shipping fee for my order?

Free standard shipping is applicable only to orders with a total value (after discount) over USD 129 under normal circumstances, and a flat shipping fee will be required otherwise. The shipping cost of the return and exchange shall be borne by the buyer.
Import Taxes & Duties 

Some countries outside the United States may require import tax, duties, and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly. 

Still not getting your answers? Email us anytime at service@fly-kicks.com You can even contact us on Facebook.